State Farm® Insurance Agent Jim Humphreys
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Amy Stevens
May 19, 2026
5
out of
5
rating by Amy Stevens
"We have had State Farm for a very long time for our home and auto. With each claim we have had to file, I am reminded why I continue to stay with them. The employees at Jim's office specifically have always been so kind and helpful. Never displaying any judgement and very communicative. I will never switch to anyone else."
We responded:
"Hi Amy, we truly appreciate your review. Knowing that our team at Jim’s office has been kind, helpful, and never judgmental means a lot—especially when you’ve had to file claims. Thank you for your continued trust in State Farm. We’ll be here whenever you need us."
Jaci Hilmer
May 15, 2026
5
out of
5
rating by Jaci Hilmer
"Got our new car added quick and smoothly with great assistance from Jim Humphreys Team!"
We responded:
"Hi there! Thanks so much for the wonderful review. We’re glad to hear your new car was added quickly and smoothly with great help from Jim Humphreys Team. We appreciate your business!"
Raven Stuefen
May 12, 2026
1
out of
5
rating by Raven Stuefen
"They do not care what you have going on in your life, they work on commission and only care about a sale!"
We responded:
"Hi Raven, thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team is here to help you through the process with respect and transparency—not pressure. If you’re willing, please contact us at 319.363.2085 so we can learn more about what happened and make it right."
Wade Letter
May 7, 2026
5
out of
5
rating by Wade Letter
"Great team"
We responded:
"Hi! We appreciate you taking the time to leave a review. Thank you for recognizing our team—we’re grateful for your business."
Norm Wilkerson
April 29, 2026
5
out of
5
rating by Norm Wilkerson
"Always helpful, available, cheerful and expedient."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Andy Cruse
April 16, 2026
4
out of
5
rating by Andy Cruse
"Reid is always very helpful when i have questions about my insurance."
We responded:
"Thank you for taking the time to leave us a review. We’re happy Reid has been able to help you whenever questions come up regarding your insurance. We’re grateful for you!"
Brian Young
April 13, 2026
5
out of
5
rating by Brian Young
"Great service from Reid Kruse always very helpful with any questions and gives a prompt response . Highly recommend !!!"
We responded:
"Thank you for taking the time to leave such a wonderful review! We’re thrilled to hear Reid Kruse provided great service, was always helpful, and gave you prompt responses. Your recommendation means a lot to us."
Joe Luense
April 10, 2026
5
out of
5
rating by Joe Luense
"Reid did a great job answering my questions and gave great feedback."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Steven Perez
March 31, 2026
5
out of
5
rating by Steven Perez
"I can't say enough about Reid from State Farm Insurance. When I couldn't get a hold of the adjuster handling our fire claim I turned to Reid from the local office in Cedar Rapids. She was a big help getting my concerns addressed. If looking for home and auto I highly recommend Jim Humphrey and his staff at State Farm in Cedar Rapids"
We responded:
"Hi! Thank you so much for the wonderful review. We’re very sorry to hear about your fire claim, and we’re glad Reid from our Cedar Rapids office was able to help address your concerns when the adjuster was hard to reach. We truly appreciate your trust and your recommendation of Jim Humphrey and our State Farm team in Cedar Rapids."
Liz Raymo
March 30, 2026
5
out of
5
rating by Liz Raymo
"Ive had nothing but kindness, courtesy, and willingness to help me out with car insurance. Got my monthly rate dropped, my deductible lowered and am paying half of my payment with a different company then was paying before. Same coverage as I had with other company. Its always a pleasure when I speak to them. So happy I switched to them."
We responded:
"Hi! Thank you so much for the wonderful review. We’re thrilled to hear you’ve experienced nothing but kindness, courtesy, and helpful support with your car insurance. Congratulations on the lower monthly rate and deductible—and we’re glad you’re getting the same coverage while paying less. We truly appreciate you switching to us and look forward to assisting you anytime."
Nicole Crosbie
March 25, 2026
5
out of
5
rating by Nicole Crosbie
"Absolutely fantastic company they have always been understanding and kind always working with me and my family. I highly recommend!"
We responded:
"Hi Nicole, thank you for your kind words. We’re grateful to know our team has been understanding and supportive for you and your family. We appreciate the high recommendation and look forward to continuing to help."
Damon Smith
March 25, 2026
5
out of
5
rating by Damon Smith
"I have been with them for several years. Any time I have needed anything, they were on top of it! Customer Service is amazing also!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Dan Rhine
March 7, 2026
5
out of
5
rating by Dan Rhine
"Simple call and needs are taken care of. Not thrilled that my home insurance increased $500 from last year."
We responded:
"Hi! Thank you for sharing your feedback. We’re glad to hear that your needs are taken care of with simple, responsive communication. We’re sorry your home insurance increased by $500 this year—rate changes can happen for a variety of reasons. If you’d like, please contact us so we can review your policy and see what options may be available to help."
Terry Vik
February 17, 2026
5
out of
5
rating by Terry Vik
"Had question that was completely answered in a timely and understandable way."
We responded:
"Thank you for taking the time to leave us this feedback. We’re happy we could help answer your question promptly and clearly. We appreciate you choosing us!"
Nick Beach
January 27, 2026
5
out of
5
rating by Nick Beach
"I called to check about reimbursement procedure. I was helped promptly and kindly."
We responded:
"Hi Nick, thank you for your feedback. We’re pleased our team was able to help you promptly and with courtesy regarding your reimbursement procedure. We appreciate your trust and look forward to assisting you again."
Carmen Sanchez
January 24, 2026
5
out of
5
rating by Carmen Sanchez
"Customer service at this office is Great. Thank you Sophie for all your help!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We think Alex is great too! "
Amber Camp
January 21, 2026
5
out of
5
rating by Amber Camp
"Lydia is great to work with! She saved us a ton of money when we switched over and was always available to answer all the questions I had!"
We responded:
"Hi Amber, thank you for your kind words. We’re pleased to hear Lydia provided excellent support during your switch and helped you find ways to save, while being responsive to all your questions. We appreciate you choosing us."
James Lukaszka
January 16, 2026
5
out of
5
rating by James Lukaszka
"I have been a customer for many many years. They manage all our insurance needs. The whole team is wonderful. Jim, Brian have been such a wonderful resource and it's like there family when you have a question or concern. Thank you so much!"
We responded:
"Thank Jim!! I’m very grateful to have the team I do especially during times like these!! Thanks for sticking with us all these years!"
Amy Squires
January 16, 2026
5
out of
5
rating by Amy Squires
"I love how every time I call or email, I get a response right away. They are always very helpful."
We responded:
"Thank you for taking the time to leave us this feedback. We’re happy we’ve been able to respond promptly and provide helpful support whenever you reach out. We truly appreciate you choosing us!"
Daniel Oakley
January 6, 2026
5
out of
5
rating by Daniel Oakley
"SO EASY TO WORK WITH AND ALWAYS HAS AN UPLIFTING PERSONA ABOUT THEIR TEAM TOGETHER. WOULD RECOMMEND THEM TO ALL MY FRIENDS."
We responded:
"Hi! Thank you so much for the wonderful review. We’re happy you found us easy to work with and that our team’s uplifting, positive attitude has made a difference. We truly appreciate your recommendation and that you’re sharing us with your friends!"
Caden Jacobs
January 6, 2026
5
out of
5
rating by Caden Jacobs
"Sophie responds very quickly and very affordable prices. Best in town! High recommend"
We responded:
"Hi Caden, thank you for your review. We’re pleased to hear Sophie provided prompt responses and that you found our pricing affordable. We appreciate your recommendation and look forward to helping you again."
Brian Sidle
December 24, 2025
5
out of
5
rating by Brian Sidle
"Alex Furnald is always a pleasure to work with. Friendly, efficient, and knowledgeable. He helps me with my family's insurance and I couldn't recommend him more!"
We responded:
"Thank you, Brian, for taking the time to share your thoughts! We think Alex is great too! We’re glad to know you’re satisfied with the service at our State Farm office. "
Cindy Miller
December 22, 2025
5
out of
5
rating by Cindy Miller
"Jim was very pleasant, and willing to see that I get the best deal for my car and house insurance. Great price, I have been paying $30 to $40 more."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jo Ann Crutchfield
December 11, 2025
5
out of
5
rating by Jo Ann Crutchfield
"Everyone at the office was very helpful in this chaos of a car insurance coverage I’m asking for"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Dorothy DeSouzaGuedes
December 9, 2025
1
out of
5
rating by Dorothy DeSouzaGuedes
"UPDATE Service didn't get any better after this. We requested coverage on a second vehicle and once again staff was VERY slow to respond--we had to postpone a trip until we got coverage.FYI I had given the agent a heads up more than a week earlier that we'd be buying a new vehicle. Frustrated. *** I'm frustrated by how many mistakes the staff at this agency have made. We have a personal account with vehicle and home insurance. I opened a NEW account for a nonprofit. Only, they didn't sell us the correct policy -- and used the nonprofit login info but attached our personal policies but NOT the nonprofit's policy. I've spent too much time trying to get staff to resolve this issue. It's not that difficult: there are two accounts, people."
We responded:
"Thank you for your feedback, Dorothy—I appreciate you bringing this to our attention. We strive to help people to the highest standard we can every day. While it’s not an excuse, the agent who originally assisted you is no longer with our office. We’re grateful to serve the Cedar Rapids community and are committed to delivering five-star service to everyone who interacts with our team. Please don’t hesitate to call our office to speak with me."