State Farm® Insurance Agent Jim Humphreys

"I can't say enough about Reid from State Farm Insurance. When I couldn't get a hold of the adjuster handling our fire claim I turned to Reid from the local office in Cedar Rapids. She was a big help getting my concerns addressed. If looking for home and auto I highly recommend Jim Humphrey and his staff at State Farm in Cedar Rapids"

"Ive had nothing but kindness, courtesy, and willingness to help me out with car insurance. Got my monthly rate dropped, my deductible lowered and am paying half of my payment with a different company then was paying before. Same coverage as I had with other company. Its always a pleasure when I speak to them. So happy I switched to them."

"Absolutely fantastic company they have always been understanding and kind always working with me and my family. I highly recommend!"

"I have been with them for several years. Any time I have needed anything, they were on top of it! Customer Service is amazing also!"

"Simple call and needs are taken care of. Not thrilled that my home insurance increased $500 from last year."

"Reid did a great job answering my questions and gave great feedback."

"Had question that was completely answered in a timely and understandable way."

"I called to check about reimbursement procedure. I was helped promptly and kindly."

"Customer service at this office is Great. Thank you Sophie for all your help!"

"Lydia is great to work with! She saved us a ton of money when we switched over and was always available to answer all the questions I had!"

"I have been a customer for many many years. They manage all our insurance needs. The whole team is wonderful. Jim, Brian have been such a wonderful resource and it's like there family when you have a question or concern. Thank you so much!"

"I love how every time I call or email, I get a response right away. They are always very helpful."

"Great service from Reid Kruse always very helpful with any questions and gives a prompt response . Highly recommend !!!"

"SO EASY TO WORK WITH AND ALWAYS HAS AN UPLIFTING PERSONA ABOUT THEIR TEAM TOGETHER. WOULD RECOMMEND THEM TO ALL MY FRIENDS."

"Sophie responds very quickly and very affordable prices. Best in town! High recommend"

"Alex Furnald is always a pleasure to work with. Friendly, efficient, and knowledgeable. He helps me with my family's insurance and I couldn't recommend him more!"

"Jim was very pleasant, and willing to see that I get the best deal for my car and house insurance. Great price, I have been paying $30 to $40 more."

"Everyone at the office was very helpful in this chaos of a car insurance coverage I’m asking for"

"UPDATE Service didn't get any better after this. We requested coverage on a second vehicle and once again staff was VERY slow to respond--we had to postpone a trip until we got coverage.FYI I had given the agent a heads up more than a week earlier that we'd be buying a new vehicle. Frustrated. *** I'm frustrated by how many mistakes the staff at this agency have made. We have a personal account with vehicle and home insurance. I opened a NEW account for a nonprofit. Only, they didn't sell us the correct policy -- and used the nonprofit login info but attached our personal policies but NOT the nonprofit's policy. I've spent too much time trying to get staff to resolve this issue. It's not that difficult: there are two accounts, people."

"Fortunately I've rarely had to make a claim (I think it's only been one time due to storm damage), but I have called a few times with questions. The staff in this office have always been VERY responsive and able to completely answer my questions. I have a multi-line policy with this agent (auto, RV, trailer, and home/land). The one time I made a Home Owner's claim they were quick to sent out an adjuster. Due to the widespread storm, many adjusters were brought in from other states and when my roofer said the adjuster missed several items, my agent sent out a different agent who quickly corrected the issues and minimized the out-of-pocket expense for me. A couple of times I did price comparisons over the years and for the items I have covered, State Farm consistently was lower by a significant amount than competitors. That is not the case with my UTVs so those are insured with a different provider."

"I was in a car accident back in August of 2022. Just recently after I thought everything was taken care of I received a bill from the IDOT for $3227.46 for a light pole that the IDOT never turned in. I turned the invoice over to Reid Kruse at my State Farm office and Reid was absolutely amazing. She forwarded the invoice off to the State Farm claims office that same day and followed up with a phone call. She called and kept me in the loop, so I was aware of what was going on. She was able to get State Farm to issue and send out a check to the IDOT right away since the invoice stated payment was due in 30 days. She stayed on top of things and emailed the IDOT asking why the check did not show cashed yet. Everything is now taken care of. Reid did an awesome job with both getting the claim and check issued from State Farm and with following up with the IDOT on making sure things were resolved on their end. She also made sure I was kept totally aware of what was happening. I would highly recommend State Farm and Jim Humphreys for your insurance needs. Jerry Mrstik"

"When we asked Jim Humphreys insurance agency to help us inform our credit union of an insurance change they were more than happy to accommodate us. They were friendly and willing to follow through immediately on our request. We have been more than happy with this agency since we switched to them"

"Always prompt with answers and services"

"REID CRUSE IS AN AWESOME AGENT"

"Sophie was amazing to work with! She made everything easy and quick from start to finish. I really appreciated how clearly she explained all the coverages and what each one does — it helped me understand everything so much better. Great experience overall!"