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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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HOWARD KREINER

October 14, 2025

5  out of  5
rating by HOWARD KREINER
"REID CRUSE IS AN AWESOME AGENT"
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Mary Jensen

October 11, 2025

5  out of  5
rating by Mary Jensen
"Sophie was amazing to work with! She made everything easy and quick from start to finish. I really appreciated how clearly she explained all the coverages and what each one does — it helped me understand everything so much better. Great experience overall!"
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heather joosten

October 10, 2025

5  out of  5
rating by heather joosten
"Sophie was great to work with. She not only saved me a lot of money, but identified some pretty big problems on my former insurance. She was thorough and made sure I not only got a reasonable price but that my coverage was good and would cover me if anything happened. Did not expect to get better coverage and save money, but their rates are very good. I also loved how easy she made it. We handled it all via text. Not having much free time to talk to someone for an hour to find a better deal was a big reason I hadn’t shopped around. Sophie had it all taken care of quickly and help me to finally get away from an insurance company I have been wanting to get away from for a while in a way that worked for me and my busy work and mom schedule! Some texts back and forth when I could while working and I saved a bunch of money on a Wednesday! Can’t beat that!"
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Lydia Gustafson

October 8, 2025

5  out of  5
rating by Lydia Gustafson
"Sophie was extremely helpful being as I had no clue what I was doing! Amazing service would recommend for someone who’s new to insurance and has no idea what they are doing hahaha"
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William TeBockhorst

October 1, 2025

5  out of  5
rating by William TeBockhorst
"Overall good experience helped me get set up with car insurance."
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Michael Mitchell

September 29, 2025

5  out of  5
rating by Michael Mitchell
"Very Good"
We responded:
"Thanks, Mike and thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Brian Young

September 29, 2025

5  out of  5
rating by Brian Young
"Great service from Reid Kruse always very helpful with any questions and gives a prompt response . Highly recommend !!!"
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Brian Norton

September 26, 2025

5  out of  5
rating by Brian Norton
"No matter who I get they are always helpful with there service."
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Damon Smith

September 23, 2025

5  out of  5
rating by Damon Smith
"I have been with them for several years. Any time I have needed anything, they were on top of it! Customer Service is amazing also!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Hope O'Bannon

September 17, 2025

5  out of  5
rating by Hope O'Bannon
"Reid was very professional and answered all of my questions. Very polite and kind"
We responded:
"Reid is great!! Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Beth Orr

September 16, 2025

5  out of  5
rating by Beth Orr
"Professional and prompt customer service was always given."
We responded:
"Thank you so much, Beth! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Wendy Mudd

September 9, 2025

5  out of  5
rating by Wendy Mudd
"Great customer service and easy to work with."
We responded:
"Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!"
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Tracy Berta

September 2, 2025

5  out of  5
rating by Tracy Berta
"Jim Humphrey Insurance is always so helpful. Whenever I have questions or changes, they are right there! Excellent customer service!"
We responded:
"Thank you so much, Tracy for your feedback and 5-star review!! We appreciate your business and look forward to many more years of working with you. "
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Rachel Ryan Tharp

August 21, 2025

5  out of  5
rating by Rachel Ryan Tharp
"Very helpful. Answered all my question."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Dorothy DeSouzaGuedes

August 5, 2025

1  out of  5
rating by Dorothy DeSouzaGuedes
"I'm frustrated by how many mistakes the staff at this agency have made. We have a personal account with vehicle and home insurance. I opened a NEW account for a nonprofit. Only, they didn't sell us the correct policy -- and used the nonprofit login info but attached our personal policies but NOT the nonprofit's policy. I've spent too much time trying to get staff to resolve this issue. It's not that difficult: there are two accounts, people."
We responded:
"Thank you for your feedback, Dorothy—I appreciate you bringing this to our attention. We strive to help people to the highest standard we can every day. While it’s not an excuse, the agent who originally assisted you is no longer with our office. We’re grateful to serve the Cedar Rapids community and are committed to delivering five-star service to everyone who interacts with our team. Please don’t hesitate to call our office to speak with me."
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Kimberly Holvenstot

August 4, 2025

5  out of  5
rating by Kimberly Holvenstot
"Very fast service and show they truly care about me and my insurance needs. Thankyou!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Carmen Sanchez

July 22, 2025

5  out of  5
rating by Carmen Sanchez
"Customer service at this office is Great. Thank you Alex for all your help!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We think Alex is great too! "
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Norm Wilkerson

July 21, 2025

5  out of  5
rating by Norm Wilkerson
"Always helpful and expedient."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Carroll Smith

July 17, 2025

5  out of  5
rating by Carroll Smith
"Service was excellent!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jan Dickinson

July 15, 2025

5  out of  5
rating by Jan Dickinson
"I was unable to get a receipt for services rendered that my insurance would cover. After many attempts to the service, I contacted State Farm, and they were able to get what I needed very quickly. I’ve been a member of State Farm insurance for 50 years, and have never had a problem or complaint with them."
We responded:
"That's amazing! Thanks, Jan! We’re thankful for customers like you!!! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Brian Smith

June 11, 2025

5  out of  5
rating by Brian Smith
"I’ve been with State Farm since I was 16 years old and have been part of Jim’s group since around 2011 or 2012. Throughout the years, I’ve had a consistently positive experience and have nothing negative to say about how the group conducts business. Their professionalism and dedication have always stood out."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Brian F

June 6, 2025

5  out of  5
rating by Brian F
"Wendy was a pleasure to work with and made everything very understandable and was extremely patient with all of my questions. It was strangely enjoyable. Thank you very much."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Lamar Miles

April 24, 2025

5  out of  5
rating by Lamar Miles
"Wendy did a great job of explaining my coverages. Office staff was very friendly and professional! Would definitely recommend for your insurance needs!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Dan Rochester

April 23, 2025

5  out of  5
rating by Dan Rochester
"The service is great if you have a question they will get the answer. Been with them for years."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Trisha Duay

April 23, 2025

5  out of  5
rating by Trisha Duay
"I’ve personally known Wendy for years and trust her to take care of all of my insurance needs. She’s always treated me like family, as has Jim. I would definitely recommend their services!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"