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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beth Orr

September 16, 2025

5  out of  5
rating by Beth Orr
"Professional and prompt customer service was always given."
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Michael Mitchell

September 10, 2025

5  out of  5
rating by Michael Mitchell
"Very Good"
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Wendy Mudd

September 9, 2025

5  out of  5
rating by Wendy Mudd
"Great customer service and easy to work with."
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Tracy Berta

September 2, 2025

5  out of  5
rating by Tracy Berta
"Jim Humphrey Insurance is always so helpful. Whenever I have questions or changes, they are right there! Excellent customer service!"
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Rachel Ryan Tharp

August 21, 2025

5  out of  5
rating by Rachel Ryan Tharp
"Very helpful. Answered all my question."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Dorothy DeSouzaGuedes

August 5, 2025

1  out of  5
rating by Dorothy DeSouzaGuedes
"I'm frustrated by how many mistakes the staff at this agency have made. We have a personal account with vehicle and home insurance. I opened a NEW account for a nonprofit. Only, they didn't sell us the correct policy -- and used the nonprofit login info but attached our personal policies but NOT the nonprofit's policy. I've spent too much time trying to get staff to resolve this issue. It's not that difficult: there are two accounts, people."
We responded:
"Thank you for your feedback, Dorothy—I appreciate you bringing this to our attention. We strive to help people to the highest standard we can every day. While it’s not an excuse, the agent who originally assisted you is no longer with our office. We’re grateful to serve the Cedar Rapids community and are committed to delivering five-star service to everyone who interacts with our team. Please don’t hesitate to call our office to speak with me."
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Kimberly Holvenstot

August 4, 2025

5  out of  5
rating by Kimberly Holvenstot
"Very fast service and show they truly care about me and my insurance needs. Thankyou!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Carmen Sanchez

July 22, 2025

5  out of  5
rating by Carmen Sanchez
"Customer service at this office is Great. Thank you Alex for all your help!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We think Alex is great too! "
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Norm Wilkerson

July 21, 2025

5  out of  5
rating by Norm Wilkerson
"Always helpful and expedient."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Carroll Smith

July 17, 2025

5  out of  5
rating by Carroll Smith
"Service was excellent!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jan Dickinson

July 15, 2025

5  out of  5
rating by Jan Dickinson
"I was unable to get a receipt for services rendered that my insurance would cover. After many attempts to the service, I contacted State Farm, and they were able to get what I needed very quickly. I’ve been a member of State Farm insurance for 50 years, and have never had a problem or complaint with them."
We responded:
"That's amazing! Thanks, Jan! We’re thankful for customers like you!!! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Brian Smith

June 11, 2025

5  out of  5
rating by Brian Smith
"I’ve been with State Farm since I was 16 years old and have been part of Jim’s group since around 2011 or 2012. Throughout the years, I’ve had a consistently positive experience and have nothing negative to say about how the group conducts business. Their professionalism and dedication have always stood out."
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Brian F

June 6, 2025

5  out of  5
rating by Brian F
"Wendy was a pleasure to work with and made everything very understandable and was extremely patient with all of my questions. It was strangely enjoyable. Thank you very much."
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Lamar Miles

April 24, 2025

5  out of  5
rating by Lamar Miles
"Wendy did a great job of explaining my coverages. Office staff was very friendly and professional! Would definitely recommend for your insurance needs!!"
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Dan Rochester

April 23, 2025

5  out of  5
rating by Dan Rochester
"The service is great if you have a question they will get the answer. Been with them for years."
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Trisha Duay

April 23, 2025

5  out of  5
rating by Trisha Duay
"I’ve personally known Wendy for years and trust her to take care of all of my insurance needs. She’s always treated me like family, as has Jim. I would definitely recommend their services!"
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rae rochester

April 23, 2025

5  out of  5
rating by rae rochester
"The team has always been friendly and willing to help you out at what you need. Very knowledgeable."
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Chris Phipps

October 31, 2023

5  out of  5
rating by Chris Phipps
"Great friendly staff and excellent service!!!"
We responded:
"Chris, Thank you for the kind review and trusting our team with your Insurance needs."
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Ann Fry

July 28, 2023

4  out of  5
rating by Ann Fry
"This experience was good. Past experience when we needed help with derechio clim was horrible. Called liars and told we were attempting to cheat State Farm. Our agent, Jim Humphries basically abandoned us."
We responded:
"Ann, I am so sorry for your comments about Derecho, unfortunately we were stretched so thin during those trying times, with the power to my office out for two weeks, we really tried to help all our customers and know we fell short in too many cases. Going forward we will do our best to help all our customers. Thank you, Jim"
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Akaff Diam

June 5, 2023

5  out of  5
rating by Akaff Diam
"Very cooperative"
We responded:
"So glad that we could assist you with any of your insurance questions or needs, Akaff! Thank you for the 5 star review! We strive to provide you with the customer care that you deserve!"
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Mark Ranard

March 25, 2023

5  out of  5
rating by Mark Ranard
"Great service."
We responded:
"Thank you for choosing the Jim Humphreys State Farm Agency!"
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sergio pineda

November 29, 2022

1  out of  5
rating by sergio pineda
"Not recommended I paid my car insurance for 6 months and month and half later I received a bill saying that I was late on my payment that happened 2 times I decided to go with different insurance.👎🏻"
We responded:
"Sergio, I am so sorry we really try to take good care of our customers. Please give us a call in the office to discuss further. "
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L A

September 29, 2021

2  out of  5
rating by L A
"I don't understand the structure of the company, but over a year later, with another winter approaching, and we're still getting the run around trying to get our derecho damage repaired. Adjusters come out and meet with contractors and on site see and agree they see the damage, but then when their official report comes through it doesn't acknowledge the damage. Additionally, I've heard excuses of "1400 customers affected by the derecho", yet our claim was rejected because "we have no record of a storm on that date" from the adjusters. If State Farm is so aware of this storm, why are we dealing with this? I had given a 5 star review years ago from my "on boarding" experience, but now that there's the first time I actually need something back from the company, it's all run around and excuses while the water damage of leaks through the roof get worse. It seems that State Farm is only interested in taking your money but not providing coverage on your policy."
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Raye Oceanside

July 31, 2021

5  out of  5
rating by Raye Oceanside
"Top notch customer service"
We responded:
"Thank you for the 5 star review! We strive to go the extra mile to provide you with the customer care that you deserve. It is always our pleasure to be able to assist you with any of your insurance questions or needs! We are here to help protect you and bring you peace of mind!"
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Jesse Graves

July 6, 2021

5  out of  5
rating by Jesse Graves
"Very happy with service and price"
We responded:
"We pride ourselves in educating our clients in all aspects of insurance, as we believe to the post important aspect of our job. We're honored to have earned your business."